WhatsApp inbox
Every WhatsApp chat in one team inbox on your official number
WhatsApp inbox in one picture
Follow the data from what you enter to what you get back. Every step below happens inside StartERP, with nothing to retype.
- Customer messages
- Your official number
- Your agents
WhatsApp inbox
- Gathers chats in one inbox
- Assigns and labels them
- Links chats to leads
- Fast, shared replies
- Every chat followed up
- Response time report
Answer faster, sell more on WhatsApp
Start using WhatsApp inbox in 3 steps
The same three steps wait for you as a checklist on the module's first screen, and most tick themselves as you do them.
- Step 1
Connect your WhatsApp number
Your official WhatsApp Business number.
- Step 2
Save quick replies
Answers your team sends often.
- Step 3
Answer the first chat
Assign, label and reply from one inbox.
Add it when you sign up, or any time later from Subscription & billing.
What it does for your business
Customers write to your official WhatsApp number and the chat lands in the inbox with their name, the open lead or job it belongs to and who is handling it. Reply by typing and pressing Enter inside the 24-hour window; after it, the composer offers your approved templates, and marketing ones go only to contacts who said yes. Assign a chat in one click, label it, keep internal notes the contact never sees, answer with canned replies, send a file and mark the chat closed when it is done. A chat becomes a lead in one click and every reply is logged on it. The inbox report shows chats, response times, messages by agent and what the templates cost, at Meta's rate with no markup.
One inbox for the team on the store's official number; unread badge under WhatsApp
Type + Enter inside the 24-hour window; approved templates after it, marketing only with consent
Assign, label, internal notes, canned replies and files; a lead from the chat in one click
Response times, messages by agent and template cost by category at Meta's rate, no markup
Inside the module
Real screens from a StartERP demo store. Tap a screen to see it full size.
Step-by-step guides
- WhatsApp inboxEvery chat on the store's official WhatsApp number in one shared inbox: who wrote, what they said, who is handling it and whether the 24-hour window is open. Reply by typing, pick a canned reply or send an approved template when the window has closed; attach a photo or PDF; keep internal notes the contact never sees. A chat links to the customer, the lead and the service job, can be assigned and labelled, and becomes a lead in one click. Meta's template charges are recorded per message at cost, with no markup. Part of the WhatsApp inbox add-on; the number itself is connected under Settings → WhatsApp.
- Canned repliesThe answers the team sends from the WhatsApp inbox in one click: a title for the menu, the text that goes out, an optional /shortcut and a category. {{name}} becomes the contact's name. Each reply counts how often it was used. Part of the WhatsApp inbox add-on.
- Inbox reportHow the WhatsApp inbox performed in a period: the chats that came in and are open, the messages in and out, how fast and how often the first message was answered, what the templates cost by category at Meta's rate (no markup), the work by agent and the open chats by label. Part of the WhatsApp inbox add-on.
Frequently asked questions
Is WhatsApp inbox included in StartERP?
WhatsApp inbox is an add-on module. Add it when you sign up or any time later from Subscription & billing, and pay only for the modules you use.
Can I try WhatsApp inbox before I pay?
Yes. Open a demo store for your business type to use it with sample data, or start the 15-day free trial with your own data. No card is needed.
Does WhatsApp inbox work in Arabic and on a phone?
Yes. Every StartERP screen works in Arabic and English, on a computer, tablet or phone, and users and devices are unlimited.
Start selling with a ZATCA-ready POS today
Prices on request: pick the modules your business needs and we will email you a quote. Subscribe or buy the licence once. Unlimited users and devices. Every store starts with a 15-day free trial.
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