Token & counter
A calm waiting room: tokens, counters and a board that calls each visitor
Token & counter in one picture
Follow the data from what you enter to what you get back. Every step below happens inside StartERP, with nothing to retype.
- Token from the kiosk
- Service chosen
- Priority visitors
Token & counter
- Calls the next number
- Shows it on the board
- Bills the service
- Waiting times
- Counter speed and busy hours
- Visit history per customer
A calm waiting room, faster service
Start using Token & counter in 3 steps
The same three steps wait for you as a checklist on the module's first screen, and most tick themselves as you do them.
- Step 1
Set up services and counters
Each service gets its own letter.
- Step 2
Open the kiosk and board
Visitors take tokens; the board calls them.
- Step 3
Call the next visitor
Press Call next at your counter.
Add it when you sign up, or any time later from Subscription & billing.
What it does for your business
Visitors take a token at the kiosk by the door or at reception, for the service they came for: typing, visas, payments, each with its own letter, so A-012 and B-004 never mix up. Senior citizens, people of determination and expecting mothers go ahead by the minutes you set, VIPs and appointments too. At each counter staff press Call next: the display board in the waiting area shows the number and announces it in English and Arabic. Recall, hold, transfer to another service or counter, mark served or not come; the customer's record and past visits are on the screen while you serve them, and the Invoice button bills the service without typing it again. Every served visit goes on the customer's page and their CRM lead, and the report shows how long people waited, how fast each counter served and your busy hours.
Tokens per service from a kiosk or reception, with fair priority rules
Counter console: call next, recall, hold, transfer, served, no-show
A display board that shows and announces each call in English and Arabic
The customer's record while serving, the visit in the CRM, an invoice in one click, and waiting-time reports
Inside the module
Real screens from a StartERP demo store. Tap a screen to see it full size.
Step-by-step guides
- Reception: taking tokensGive each visitor a token for the service they came for and watch today's line: who waits and for how long, who is at which counter and who was served. Tokens are numbered per service and per day (A-001, B-001, from 001 again tomorrow). Part of the Token & counter add-on.
- Counter consoleCall, serve and invoice the next visitor at your counter. The token being served shows big with Recall, Hold, Transfer, No-show, Invoice and Served; the customer's record and past visits are beside it and the line this counter calls next below. Part of the Token & counter add-on.
- Token & counter set-up, kiosk and boardSet up the services visitors take tokens for (each with a letter, the average minutes a visit takes and the item it is invoiced as), the counters and the services each one calls, how many minutes each priority goes ahead, the board's announcement language and the ticket's note; and open the kiosk and the display board. Part of the Token & counter add-on.
- Waiting-time reportFor any period: the tokens taken, served, not come and cancelled; the wait from the token to the first call and the service time from the call to served, by service, by counter and by the hour the token was taken. Part of the Token & counter add-on.
Frequently asked questions
Is Token & counter included in StartERP?
Token & counter is an add-on module. Add it when you sign up or any time later from Subscription & billing, and pay only for the modules you use.
Can I try Token & counter before I pay?
Yes. Open a demo store for your business type to use it with sample data, or start the 15-day free trial with your own data. No card is needed.
Does Token & counter work in Arabic and on a phone?
Yes. Every StartERP screen works in Arabic and English, on a computer, tablet or phone, and users and devices are unlimited.
Start selling with a ZATCA-ready POS today
Prices on request: pick the modules your business needs and we will email you a quote. Subscribe or buy the licence once. Unlimited users and devices. Every store starts with a 15-day free trial.
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