Reception: taking tokens
Give each visitor a token for the service they came for and watch today's line: who waits and for how long, who is at which counter and who was served. Tokens are numbered per service and per day (A-001, B-001, from 001 again tomorrow). Part of the Token & counter add-on.
Steps
- Open Token & counter → Reception and press the visitor's service, such as A · Typing & applications.
- Pick the priority when it applies (senior citizen, people of determination, expecting mother, VIP or appointment): the token goes ahead by the minutes set on Set-up.
- Pick the customer if they have a record, or type a name and mobile, then press Take token.
- The ticket shows the number, how many are ahead and about how long it takes; press Print ticket. Its QR code opens the ticket's page, which shows the turn as it moves.
- Today's line lists Waiting, At counters and Finished. Transfer sends a waiting token to another service or counter; Cancel ends it.
Tips
- A mobile number on the token puts the visit on the CRM lead with the same number when it is served.
- A waiting time in red has passed 30 minutes.
- In a demo store the line runs in your browser on the demo's clock, which starts at 10:30.
In the app, press F1 or ? on this screen to open this guide next to your work.
This guide belongs to the Token & counter module. Learn more
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