Inbox report
How the WhatsApp inbox performed in a period: the chats that came in and are open, the messages in and out, how fast and how often the first message was answered, what the templates cost by category at Meta's rate (no markup), the work by agent and the open chats by label. Part of the WhatsApp inbox add-on.
Steps
- Open WhatsApp → Inbox report. Blank dates cover every chat; set From and To to keep the chats and messages of those days.
- The tiles count the new chats, the chats open now, the messages in and out, the average minutes to the first reply and the template cost.
- First response: the chats that started in the period, how many were answered, how many within an hour and the replies per message in. Template cost by category: marketing, utility and authentication messages with what Meta charged.
- By agent shows each person's chats and replies; Open chats by label shows what is waiting, by label.
Tips
- The report is computed on the server from the chats and messages themselves, so it matches the inbox tiles and the cost shown on each template message.
In the app, press F1 or ? on this screen to open this guide next to your work.
This guide belongs to the WhatsApp inbox module. Learn more
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