SLA report
How the approvals performed in a period: the requests submitted by status and document type, the average hours from submission to the final decision, how many decided requests never passed a due time, the ones overdue now, the escalations and the decisions by approver. Part of the Workflows & approvals add-on.
Steps
- Open Approvals → SLA report. Blank dates cover every request; set From and To to keep the requests submitted on those days.
- The tiles count the requests, the pending, approved and rejected ones, the average hours to decide and the share decided on time.
- Service level shows the decided requests, those within SLA, the overdue now, the escalations, the returned and the cancelled; By document type and By approver break the period down.
Tips
- A request counts as within SLA when none of its steps passed a due time before it was decided.
In the app, press F1 or ? on this screen to open this guide next to your work.
This guide belongs to the Workflows & approvals module. Learn more
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