Reset a forgotten password

Get a reset link by email, choose a new password, and what administrators do when email is not set up.

Steps

On the sign-in page type your Work email, then click “Forgot password?”.
Open the email “Reset your StartERP password” and click its link within 30 minutes (check the spam folder too).
Type the New password twice (at least 8 characters, mixing letters, digits or symbols) and press “Save new password”.
Press “Go to sign in” and sign in with the new password. Every device that was signed in has been signed out, and an email confirms the reset.

The answer is the same whether or not an account exists for the address, so nobody can use the form to find out who has an account.
A link works once. Asking again replaces the earlier link.
2-step verification is never skipped: after the new password, sign-in still asks for your code.
Administrators: Users → the user → “Change password” sets a temporary password; tick “Require a new password at next sign-in” so the person chooses their own one before the app opens.

In the app, press F1 or ? on this screen to open this guide next to your work.

Our team answers in Arabic and English by email and phone.