Biometric devices settings
Everything about the store's biometric devices in one place: the punch rules, the addresses the devices need, the office-PC agent, a connection guide for every brand and way of connecting, and the list of supported devices. Part of the Biometric devices add-on; a store without it sees the guides and how to add it.
Steps
- Open Settings → Biometric devices. Your devices shows how many are added and online; Open devices goes to the devices page.
- Punch rules: Repeat punch (a second punch within 1, 2, 5 or 10 minutes is kept aside; Off counts every punch), Offline after (5 to 60 minutes without a call), Fetch servers every (the starting value for new BioTime, BioStar, Hikvision, Dahua or Anviz connections), Show new devices calling from the office, and Alert me when a device goes offline (once per outage, in the notifications and by email).
- Punch fields: if your device or software names the person's number or the punch time differently, enter its field names; they are tried first in webhooks, the agent and uploaded files.
- Connection details lists the server address and ports for ADMS devices, the webhook address and token header, a sample punch as JSON and CSV, and the agent downloads.
- Connection guides: pick the brand (or search a model), then the way it connects. Each guide shows what you need, the steps, what to enter, how to check and what to try; Connect this device opens the connect wizard on that brand and way.
- Press Save settings to keep the rules.
Tips
- Any device not listed works too if it can post its punches to a web address, write a log file on a PC, or export a file.
- Dates written day first (17/10/2026) and 12-hour times (05:30 PM) are read in files and webhooks.
In the app, press F1 or ? on this screen to open this guide next to your work.
This guide belongs to the Biometric devices module. Learn more
Related guides
More guides in Settings & administration
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- Capture enquiries
- Approval policies
- Asset categories
- Branding
- Web addresses
- Site and pages
- Editing a page
- Site settings
- API clients
- Developer guide
- Token & counter set-up, kiosk and board
- AI usage & limit
- Automation rules
- Scheduled reports
- Your accountant
- Webhooks
- Partner programme
- Store settings
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- Sidebar configuration
- Users
- RBAC (roles & permissions)
- View as a store role
- Notifications
- My profile
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- Connect to ZATCA (Phase 2)
- Terminals
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- AI connections
- Card Bridge (shop computer)
- Audit log
- Subscription & billing
- AI unanswered questions
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